Helping those in need

CUSTOMERS in Financial Difficulties

We understand people can find themselves in financial difficulties at any time which can be a very stressful experience.

If you are having trouble repaying your loan(s) or have fallen behind with repayments, please contact us so that we can understand your current circumstances and work with you to find a suitable solution.

If you think you might be eligible to apply for deferment of your  loan repayments, please contact us to request a Deferment or Appeal Application Form. If your application is accepted, we will defer repayment of your loan(s) for a period not more than 2 months.

It is important to know that if you do not make your monthly repayments, arrears will accrue on your account (unless an application for deferment is accepted) and information regarding any outstanding arrears may be registered with the Credit Reference Agencies which may affect your ability to obtain credit both now and in the future.

Missed a payment and looking to catch up?

If you can make up your missed payment within 3 months of the due date, contact our Customer Solutions Team on our Speak Up Customer Care Toll Free Line.

Experiencing financial hardship and can't pay?

We understand that life can take unexpected turns.

Financial difficulty can arise from different life events such as change in income, illness, a relationship breakdown, reduction in your business cash flow or emergency events like natural disasters.

Akass Group are here to help. Contact us on our Speak Up Customer Care Toll Free Line


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